P.O. BOX 5069  Aloha, Oregon  97006

Q:  What is your Holiday collection schedule?
A:  New Year Eve - Normal Collection

     New Years Day - CLOSED
     President's Day- NORMAL COLLECTION
     Memorial Day - NORMAL COLLECTION
     Independence Day - NORMAL COLLECTION
     Veteran's Day - NORMAL COLLECTION
     Thanksgiving Day - NORMAL COLLECTION
     Christmas Eve - Normal Collection

     Christmas Day - CLOSED

Q:  How can I pay my bill?

A:  You have several options listed below:

     1.  Use our online options by clicking the "Online Bill Pay" button on the

      home page.

      2. Mail a check.

      3. Use your bank's online bill pay.


      DO NOT USE other online payment options.  They charge fees

      and do not send your money in a timely manner.

Q:  Can you pick up large items such as furniture and appliances?
A:  Yes, call our office for a quote on a BULKY ITEM pickup.

Q:  Can you tell me where I can recycle my television, computer and                other electronic materials?
A:  Call Metro Recycling @ 503-234-3000 for recycling locations near you.

Q:  How do I dispose of medical waste or used sharps?
A:  Please contact Metro Recycling Information Line at 503-234-3000.

Q:  Can I change my cart size or service?
 A:  Yes.  Please contact our office for available service options, or visit the

      "Current Rates" link for your City or County.

       Minimum service period  applies.

Q:  What if I take a vacation and don't need service while I'm gone?
A:  Customers may place their service on "Vacation Hold" while they are out of town for more than two weeks in a row. Vacation credits are for residential collection service only.

A vacation credit shall be given to customers who stop service for a period of two (2) consecutive weeks or longer. The request for a vacation credit must be received by our office at least forty-eight (48) hours in advance of the first pickup that is scheduled during the vacation period. Only two (2) vacation credits shall be issued to any service account within a single calendar year period.  Customers must call the office to reinstate service from a vacation hold.

A vacation credit shall be determined by dividing the monthly collection rate by the number of collections scheduled for that month, and then multiplying that number by the number of weeks of temporary service discontinuation being requested.